PMG touts plan to stop continuing USPS losses

The Postal Service ended its third fiscal quarter (April 1 – June 30) with a net loss of $5.2 billion, compared to a net loss of $3.1 billion for the same period last year. Contributing significantly to the loss was $3.1 billion of expenses for the legislatively mandated prefunding of retiree health care plan. Despite […]

USPS Third quarter service, customer experience scores exceed targets

Employees Delivered For the second consecutive quarter, service performance and customer experience measurement (CEM) scores have improved. The Postal Service had its best quarter on record for overnight, 2-day and 3- to 5-day First-Class Mail delivery. And service scores for presorted commercial mail exceeded targets in all three service standards. In a presentation to the […]

Postal Inspectors help unravel $7 billion Ponzi scam

The Postal Inspection Service’s Mail Fraud Team helped arrest and successfully prosecute the mastermind of the largest Ponzi scheme ever to go to trial. R. Allen Stanford, former chairman of the Houston-based Stanford Financial Group, was sentenced to 110 years in prison. The jury also awarded the largest forfeiture judgment ever — $330 million — […]

New USPS Corporate Call Center Jobs

All Corporate Call Center jobs will be turned over to the APWU bargaining unit by May 11, 2013, under the Clerk Craft Jobs MOU in the CBA (pages 375-376).  They will become part of the bid cluster for the nearest postal installation.  These formerly outsourced duty assignments will be filled with a mix of 70% career […]

Deputy PMG promotes ‘culture of customer service’

Pledges support for customer experience improvement plans Treating customers well is key to revenue generation and keeping USPS competitive, Deputy Postmaster General (DPMG) Ron Stroman told Chicago District employees last week. The DPMG also called for tapping into the “reservoir of trust” USPS has earned as the most trusted government agency to establish a culture […]