USPS deployment of over 260,000 Mobile Delivery Devices (MDD) nears completion

The Postal Service has deployed more than 200,000 Mobile Delivery Devices (MDDs), an important milestone for a program that makes it easier for customers to know where their packages are. The 200,000th device was one of several deployed to the Craig, MO, Post Office. “Mobile Delivery Devices are improving the way USPS serves its customers, […]

USPS schedules major financial system upgrade starting next week

USPS has scheduled a major software upgrade of its national financial system that will impact payments and reporting for a period from Aug. 9 through Aug. 27.  The software upgrade is scheduled to occur from the evening of Aug. 9 through Aug. 20. Catch-up processing will be performed from Aug. 20 through Aug. 27. During […]

USPS Utilizes CEM Survey And Social Media To Improve Customer Experience

Positive buzz USPS ‘friends’ online and social media To improve the customer’s experience, the Postal Service uses feedback from the Customer Experience Measurement (CEM) survey and also monitors internet chatter — blogs, forums, tweets, news stories. In quarter 2 of fiscal year 2012, the volume of Internet “articles” promoting, mobile barcodes and QR Codes, […]

Former USPS Board of Governors member dies

Former Board of Governors member Robert Rider died June 4. He was 83. Rider served on the board from 1995-2005, was Vice Chairman from 1999-2001 and Chairman from 2001-2003. PMG Pat Donahoe praised Rider’s contributions. “Bob was among its most important leaders during some of the most extraordinary moments in the Postal Service’s 237-year history,” […]

USPS: End Of An Era – Last IRT taken out of service

The 1980s called — they want their IRTs back. The last fully functioning Integrated Retail Terminal (IRT) recently was removed from the New Florence, PA, Post Office. When first introduced in the 1980s, the IRT replaced calculators, manual scales, cash registers and ZIP Code directories. The IRT provided cutting-edge technology — for the 1980s — […]

PMG announces selection of Jeff Williamson to be USPS VP, Pricing

PMG Pat Donahoe has announced the selection of Jeff Williamson to be vice president, Pricing. Williamson is a 2012 graduate of the Massachusetts Institute of Technology (MIT), having represented the Postal Service as a Sloan Fellow and earned a Master of Science degree in management. Prior to his appointment as vice president, he was manager, […]

USPS: More Village Post Offices Open For Business

Three additional Village Post Offices (VPOs) opened for business this month, bringing to 22 the number of these facilities. More than 20 VPOs are scheduled to open in June. Another four VPOs are scheduled to open before the end of May. Great Lakes Area is home to two of the new facilities — Long Lake […]

USPS Adds PayPal Payment Option for Click-N-Ship Customers

PayPal now available for Click-N-Ship customers USPS has added PayPal as a payment option on its Click-N-Shipapplication, joining credit cards and Bill Me Later. PayPal is highly secure, allowing customers to pay without sharing financial information, and provides flexible payment options — including PayPal account balances, bank accounts, credit cards and promotional financing. “Our customers […]

Extra layer of protection: Postal Police Officers reach out to Chicago carriers

Arriving home safely is a letter carrier’s most important delivery. That’s why the Postal Inspection Service is responding with an extra layer of security to help carriers stay safe and avoid becoming victims of street crime. In the Chicago District, that means using Postal Police Officers on street patrols. “Protecting postal employees always has been […]