New Begins Offering Improved Customer Service Today

The new is now open for business. The redesigned website arrives with the first wave of enhancements, including easier-to-find topics and tools and a fresh approach to online information.

“We know our customers are busy people,” says Kelly Sigmon, vice president, Channel Access. “The new is one more example of USPS creating easy, more convenient customer access to postal products and services.”

One of the new features is Quick Tools, four applications in one easy-to-find area that allow users to quickly and easily perform the most commonly used customer specific tasks: “Track & Confirm,” “Find a Post Office,” “Calculate Postage,” and “Look Up a ZIP Code.”

Quick Tools gives users access to this information without interrupting their shipping or mailing processes. Quick Tools with rollover buttons appear on every page, providing customers “take action” navigation regardless of where they are on the website.

At the top of every page, customers can select “Ship a Package,” “Send Mail,” “Shop,” or “Business Solutions.” Convenient drop-down menus offer links and information to help users quickly get to where they need to go.

Also with, a related website is now available. provides corporate information, such as USPS history, along with the latest news and information on the Postal Service. Users can access by clicking on a banner located on the bottom right side of and from a link in the footer found on each page — or by entering “” in the browser address bar.

Improvements and updates to both websites will be added the rest of this year and in fiscal year 2012.

If you have any questions, contact the digital access team at

source: USPS News Link

One thought on “New Begins Offering Improved Customer Service Today

  1. All he have to sell is service . I haven’t heard that in years . That’s why we are broke . So now when it is to late . Why bother ? Maybe because Mel Brooks said it best . Gentlemen we have to save our phony balogna jobs !!!!!!!!!!!!!

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