USPS Selects TMone for Inside Sales Services

IOWA CITY, Iowa, Aug. 9, 2012 /PRNewswire-iReach/ — TMone announced today it has been awarded a contract with renewal options through 2023 by the United States Postal Service (USPS) to provide Inside Sales Services and Small to Medium Business Customer Acquisition strategies.

TMone is tasked at targeting new customers for the Postal Service and bringing them through the Every Door Direct Mail process.

– Accelerate speed to new sales, revenue growth, and Return on Investment (ROI) with regards to the Every Door Direct Mail service;
– Develop methods for lead generation with regard to the Every Door Direct Mail service;
– Improve Customer Experience Measurement (CEM) scores with regards to new small and medium sized businesses;
– Validate and/or support the Postal Service’s concept of an Inside Sales program;
– Adjust and refine the strategy and design of the Every Door Direct Mail (EDDM) Inside Sales program to enhance and improve overall program performance and augment the optional full Inside Sales program deployment phase for expanding product coverage and capacity.

TMone is a provider of domestic business services and customer relationship management (CRM) outsourcing. With locations in the Midwest and Northern Great Plains, delivers new jobs to America’s hometowns. Call Center Outsourcing is a people business, and TMone is in the business of augmenting and supplementing other companies human capital needs. TMone has grown every year since inception and start-up in 2003 and is on Inc. Magazine’s Honor Roll List of Fastest Growing Privately Held Companies for the last five years. TMone also provides cutting-edge Software as a Service (SaaS) Enterprise integrations. This enables TMone to drive efficiency, automation and effectiveness with technology solutions that are on par with its largest global competitors, at a lower cost and executed far more nimbly.

“TMone recognizes the importance of speed to new sales for the United States Postal Service and the Every Door Direct Mail program. TMone’s substantial experience in small business customer acquisition, sales pipeline development, account management and technology customization are essential for the Postal Service Program,” said Anthony Marlowe, President of TMone. “The Postal Service’s Every Door Direct Mail product is a tremendous tool for entrepreneurs to build their business on an ongoing basis, added Marlowe.”

Every Door Direct Mail from the United States Postal Service allows SMB business to reach every home, every address, every time. Small businesses can find the customers that matter most. Postage is as low as 14.5₵ per piece – and you don’t need to know names or street addresses. You simply identify the neighborhoods you want to target, and your printed piece is delivered with the day’s mail to every address.


TMone (pronounced T-M-one) is a leading in the USA call center business process outsourcing firm specializing in Customer Relationship Management (CRM), Technology Integration, Inside Sales and Customer Service Selling (CSS). When it comes to business-to-business (B2B) and business-to-consumer (B2C) customer interactions, TMone is unsurpassed in its ability to provide best in class results in performance, cost containment, quality and client satisfaction. This approach has made it one of Inc. Magazine’s Fastest Growing Private Companies in America five years in a row. Headquartered in Iowa City, Iowa with additional service delivery facilities in Des Moines, Iowa, Dakota Dunes and Spearfish, South Dakota TMone is now hiring.

6 thoughts on “USPS Selects TMone for Inside Sales Services

  1. Since pushing EDDM is currently the responsiblity of the Postmasters or OIC of each office and the Postplan has been formalized this program will ‘fill the need’ since all of those offices will be turned over to current PMR’s or new hires off the street. My question is, how much are they truly going to be saving by pushing old, valuable knowledge out the door if they will be paying not one person for each office, but one person and a company?

  2. “accelerate speed to new sales, revenue growth and return on investment”……no kidding? Maybe they can find the black hole where every lead we generate seems to disappear into. Maybe they can find the sales force we are supposed to have in that same black hole.

    If this is another top down management boondoggle, I hope Tmone will have the guts to tell off the idiots in charge.

  3. So, we aren’t really broke? Why are we always “contracting out” our work to other business’ ? I don’t understand it. Maybe I do understand it – it is the beginning of the end of the post office. We are giving our jobs away one at a time. Our beloved PMG has this all figured out and already has it in play. There is nothing the workers can do about it. Congress wants to end the Post Office and so does the PMG. You can be the best worker in the world and it does not make a difference to them at all. We are being thrown away like the garbage they think we are. For just one day everyone needs to call in sick and then see what happens. I think it would be hilarous to watch the panic. That one day would send a big message to management. But again, the writing is on the wall. The Post Office will be gone in the future and there is nothing we can do because the people who are in charge (congress) has already made up their minds on the direction they want to go. They are hell bent on destroying this service and so is the PMG. What a bunch of self serving aholes we have in Washington.

  4. Whatever…as always, the USPS is a day late and a dollar short. This will cost a huge amount of money from the USPS to implement it and it will be obsolete before it is even roled-out. Then, a few months later they will have some new ‘brilliant idea,’ when this one doesn’t pan out.

    I’m so tired of hearing of any of their ‘world class’ ideas (what a joke). These people are not world class people, but bottom feeders.

  5. This is just a continuation of the out sourcing of the Post Service to third party vendors. Some day our local mail will go to China first to be sorted then come back to the customer.

    This is going on in every Business in America. It must stop! This is why all American companies are changing the way of healthcare and retirement programs are paid for their employee’s.

    The day is gone when a person will work for one company and retire after 30 years.
    What future do our children and their children have?

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