The Postal Service conducted market survey research related to potential service standard changes. A questionnaire used in the fall of 2011 asked business customer respondents about a scenario that would never be implemented at the same time.
Specifically, the survey asked whether business customer respondents would lessen their use of the mail if the Postal Service immediately imposed price increases, service standard changes, altered delivery frequency, realigned its network of mail processing facilities and other actions. Any such contemplated actions, if implemented, would be done so over a phased, five-year time horizon, providing adequate time for planning.
The survey additionally failed to ask basic questions about whether businesses were planning to change their mailing behaviors in absence of any such actions by the Postal Service. Upon review of the initial study results, the study’s design was deemed to be seriously flawed.
The research project was cancelled at that time and a new survey was conducted.
The Postal Service clarified these issues as part of testimony delivered this week at the Postal
The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.