USPS Pilot Program With UPS Is Underway
The USPS-UPS pilot program extending USPS Parcel Return Service (PRS) to participating UPS business customers (Link, 2/4) is under way. UPS has named the service “UPS Returns Flexible Access.”
The pilot lets customers return qualified parcels with UPS or the Postal Service. These parcels have a label that combines elements of the UPS ground and Postal Service’s Parcel Return Service labels. This means that even if — at first glance — the label looks like it came from UPS, the Postal Service should accept it.
Post Offices designated as Return Delivery Units (RDUs) for this pilot program should have received a letter from UPS and training on specific back office procedures to hold and scan the parcels. Employees at a facility that has not been designated as an RDU for this program should not scan these packages before forwarding them with other outgoing mail.
To determine whether the package is part of UPS Returns Flexible Access, employees should read from the bottom up to check for the USPS-PRS label. All employees need to know what the label looks like and be prepared to accept these parcels.
Customers can give a parcel using this label to their carriers, leave them in a mailbox for carriers to pick up or drop them in a collection box or at the Post Office. And because these are PRS packages, customers also can use the Carrier Pickup option available on usps.com.
“If we do this right, we can build volume and that will give us more PRS packages to accept, collect and process,” said Vice President, Ground Shipping, Jim Cochrane. “Parcel Return Service has generated significant new revenue since it launched in 2003, and retailers count on us to process returns correctly. Keeping these simple processes in mind will help us serve customers better as more of them learn about — and use — this great service.”
Click here for an image of a poster with information on UPS Returns Flexible Access.
source: USPS News Link
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No Comments on USPS Pilot Program With UPS Is Underway
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ApeMan on
Sat, 28th Feb 2009 3:09 am
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duh on
Sun, 1st Mar 2009 4:41 am
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duh on
Sun, 1st Mar 2009 4:41 am
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AMC on
Mon, 2nd Mar 2009 8:33 am
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take it on
Mon, 2nd Mar 2009 4:36 pm
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Betrayed on
Tue, 3rd Mar 2009 8:44 pm
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Old Dog on
Wed, 4th Mar 2009 8:48 am
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Smirk W. Chimp on
Thu, 5th Mar 2009 4:51 am
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so thrilled on
Fri, 6th Mar 2009 4:25 pm
Damn you all to Hell.
and the customer confusion continues…….
WTF!?!?!?!?!!?!?!?
UPS Pilot program? Why won’t anyone talk about FedEx program. Public need to know USPS is using FedEx as their main source of carrier of Express and priority mail. The public should be educated that they would get a better rate with USPS. Let’s get the revenue back from the public to use USPS!
retired gonna make the big bucks work for ups. what has brown done for you lately!
Well AMC, if usps would treat their employess with respect, the employee would be out there promoting and selling, and eventually the good reputation would sell itself. In life have you worked for someone that treated you good? Did you return the favor and then some? How about the employer that kicked you in the teeth when you were down? Now just think about this and let me know your thoughts about usps and their competition. USPS is doing it to themselves, upper management isn’t smart enought to figure this out on their own!!!
Big Brown, UPS delivers parcels weighing over 70 ponds. The Postal Service can’t handle anything over the 70 pound limit. Another joke played upon the USPS. Congress opened the doors for UPS with this weigt limit.
Anyone seen my brain?
UPS pilot program! HMMMMM a program to give the carrier little or no pay incentive, just look at the current mail count, and then we are all suppose to be excited for another new program? New flash, maybe usps should reward the people actually doing the work, not rewarding the lazy sob that is sitting behind their desk saying, hah we will rake in big bucks again and we won’t have to lift a finger! We all know your concept, the carriers know about all this, but what are they going to do about it!!!