“This is the average wait time, across all shops. Shopper begins clock once they enter the queue line and stops when they are called by the clerk to the window.”
“The average score for wait time is the percentage of the time the shoppers were served in 5 minutes or less as per our target.”
“The Mystery Shop program is used to measure wait time in line in FY 2009. There are 8,725 Mystery shop office s that got shopped approximately twice per that were shopped approximately twice per Quarter, or a Total of 64,972 shops in FY 2009.”
“The New York Metro (NYM) area was dissolved in FY 09. Districts from this area have been absorbed by either the Northeast (NE) or the Eastern (EA) area. This report reflects the FY 10 configuration of districts to areas. Accordingly, WTIL scores for districts of the former NYM area are listed under their new areas and reflected in the respective NE and EA area aggregate scores.”
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Post Office Wait Time in Line Averages by Area and District
source: USPS via Postal Regulatory Commission (PRC)
I find it hard to beleive that any post office in Indianapolis has a wait time of 5 minutes or less. I visit a lot of post offices in the city and lines are routinly out the door. Were these ‘Mystery Shoppers’ independant or postal supervisors as is routine. Either way they have a vested interest in the scores. Maybe wait times in the smaller rural offices are offsetting the city times but I would assume it would take a large imbalance in the ratio of urban to rural offices to accomplish that.