…a 37 percent increase over the same period last year. We have referred three instances of intentional misreporting of delayed mail to the Office of Investigations over the past several years.
Mailers expressed concerns over the substantial amount of delayed Standard Mail® and Periodicals during the 2010 Fall Mailing Season.
Approximately 95 percent of this delayed mail was Standard Mail. This adversely impacted service and resulted in approximately $10.9 million in revenue at risk. Factors contributing to this condition included failure to adjust mail flow, sort plans, and staffing to meet operational changes, particularly when implementing consolidations and realignments. We identified a very small amount of stand-by time (or idle time) during this period; thus, it appears the vast majority of employees were engaged in processing mail. Contributing factors also included underestimating mail volumes, underutilizing machines, not consistently color-coding mail, and not accurately identifying and reporting delayed mail. We have referred three instances of intentional misreporting of delayed mail to the Office of Investigations over the past several years.