PMG: What can USPS do to maintain and grow the mail’s value?


What can the Postal Service do to maintain and grow the mail’s value?

PMG Pat Donahoe offers some suggestions in his latest video to employees. He says that delivery is “at the heart of what we do,” adding USPS will continue its “relentless” pursuit of excellent customer service.

Donahoe believes innovation also is a vital part of the Postal Service’s future. He says he will pursue the continued introduction of new products and services that are simple, secure and valued by customers. He calls on employees and customers alike to search for ideas — some of which could combine technology and the value of the mail — that will create a “powerful engine to grow our business and to grow the mailing industry.”

Marketing the mail is an important priority, says Donahoe. Pointing to the success of the Priority Mail Flat Rate advertising campaign, he says USPS will launch a major ad campaign in September focused on the value of the mail in today’s world.

The PMG says he is challenging the mailing industry to give the Postal Service ideas that will make the mail simpler and more convenient to use. But he also urges employees to share their ideas for growing the mail. And he asks employees to encourage customers to take advantage of new services like Every Door Direct Mail (Link, 4/18) and strategies combining advertising mail with emerging digital technologies like Quick Response barcodes (Link, 5/24).

“Think about customers who would be able to jump in and use these new services,” says Donahoe. “What we’ll find is that there are people out there who are very interested in using the mail to grow their businesses.

source: USPS

7 thoughts on “PMG: What can USPS do to maintain and grow the mail’s value?

  1. Concerned postal you are correct 100%;; cut out PFP for the fat cats who cut hours to play numbers game without regard for providing customer service.
    PMG should be a cabinet position and service provided to meet the demand. Eliminating Sat. mail delivery would help give financial stability. No one cares about Sat. mail delivery as nothing except junk mail is delivered. Eliminating this would help all employees keep a postal job.

  2. STOP CUTTING SERVICE!!! When you continue to have LONG lines at every single STATION, due to lack of staffing, what the hell do you expect? NO SERVICE! NO CUSTOMERS! It’s a NO BRAINER! It didn’t do any good to get rid of former PMG Potter, when he was replaced with the same way of thinking in our NEW PMG! CUT, CUT, CUT and CLOSE everything! REDUCE STAFF (the people who MOVE THE MAIL) Not Management ????? The people who are way over paid for WHAT?? I don’t know!! They NEVER TOUCH the MAIL! just continue making BAD DECISIONS, That is a one way ticket to the end of the USPS, as we once knew it when it was thriving.. I would get rid of at least 75-80% of upper Management, that in itself would save the USPS multi- millions of dollars, and nobody would even miss them.. However, you WOULD SEE MUCH IMPROVEMENT! To bad we can’t get a NEW PMG, that don’t want to HARM The USPS!!

  3. USPS demand for services and products will continue to decline. 2013 Social security and treasury checks must be direct deposit. Mail volume of all classes will maintain decline as advanced technology increases; the INTERNET is only the first step as new APPS are coming online continuously. The new motto is GO GREEN GO PAPERLESS and companies will discount services to customers to sign up for this service. Bottom Line revenue will continue to decline; Congress, PRC, ignore reality and continue to waste money on failing to close non needed POST OFFICIES that cost money and are ignored such as a textile mill village that came into existence to provide service for a textile mill village and the textile mill has been out of business 30 years; residents of former mill village receive mail delivery from a rural route at a nearby level 22 office. Rent for this wasted Post Office is a waste as well as salary for a PM and a clerk.

    Sat. route mail delivery is a total wasted as the USPS employs over 192,000 vehicles and delivery personnel delivering advertising or commonly referred to as junk mail. Congress keep on wasting money. DECEIVE THE AMERICAN MAIL CONSUMER.

  4. all the good thinkers are in the private sector where the money is. usps gets the leftovers, like all the c and d stunents

  5. Wish we could get a PMG that wasn’t an ex-Clerk, Carrier, etcetera. We need “Problem Solvers”, not X-mail-monkey’s!

  6. management should have enough time to think of new innovations, they dont move the mail, dont respect the people that move the mail, they are useless employees

  7. Mr. Donahoe and the BOG are redefining the Postal Service as nothing more than a mailing company. The strategic vision they have articulated actively undermines the fundamental principles of the Universal Service Obligation. Mr. Donahoe has moved the Postal Service on a path to privatization which may satisfy the anti-government tenor of some in Congress but does a great disservice to the American public as a whole.
    That path will lead to failure, not only impacting the jobs and livelihoods of hundreds of thousands of postal workers but also hastening the demise of the mailing industry in general while eviscerating the utility of an integral piece of the national infrastructure. The idea of the Postal Service as a public utility with a mission to “bind the nation together” is not antiquated. That concept can and should be re-conceived based on 21st Century technology and platforms.
    While Mr. Donahoe cynically markets his “relentless pursuit” of customer service, the reality is that across the country service is deteriorating. Redefining service down or focusing on limited measurements that buttress the contentions of postal management while ignoring the reality of the every day customer is another instance of the insularity of a postal management that sees only what it wants to see.
    The shame of the current “crisis” is that a dysfunctional Congress is unwilling or unable to exercise any real degree of leadership or vision while a useful and important public institution is driven over a cliff.

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