Unbelievable Treatment of Passport Customers At Portland, Oregon Post Office
With revenues declining within the postal service one would think that customer service would be one of our most prized asset. Why then would a customer service retail supervisor send passport customers 2 to 5 blocks away to make copies of their ID? Why would this supervisor instruct the employees to tell a wheelchair-bound passport customer that he must leave to go make copies of his ID? Why instruct the window clerks to refuse to make copies of this customer’s ID? There is no rule. It appears that it stems from the sake of being right just to be right for this supervisor.
Not only was this horrible and thoughtless act done in public view, but most importantly the customer was humiliated. This behavior shows the lack of respect, dignity and humanity some supervisors have toward not only to our employees, but to the customers as well. The grievance procedure cannot resolve this as there is no contract violation in a supervisor’s lack of judgment or sensitivity. However I would appreciate knowing of these types of situations when they occur.
Our elected Congressmen and Senators may be able to deal with situations that border on inhumane behavior. Please let me know.
Patty Olson/ Legislative Director
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