To Increase Service Levels, Control Costs
To help increase service levels, improve USPS flexibility and speed, and meet ever-changing customer needs in the communications marketplace, PMG Pat Donahoe says he plans to streamline postal management, improve customer service, and redesign operations to help control costs.
Those plans began to roll out earlier this month with the PMG’s creation of an eight-member Executive Leadership Team — which replaced the previous 10-member Executive Committee — and the reorganization of the senior executive ranks at postal headquarters.
That was followed by the closing of the Southeast Area office. All districts previously reporting to the Southeast Area now report to the Southwest Area office, with two exceptions: The Tennessee District reports to the Eastern Area and the Atlanta District reports to the Capital Metro Area.
“These actions are the beginning of a much larger process that will involve every level of the organization, including the closure of some districts,” says Donahoe. This could include the closure of some 10 districts nationwide and the elimination of about 7,500 positions through attrition, as eligible workers retire.
“As we continue our redesign, we anticipate that Reduction in Force and Voluntary Early Retirement processes will be initiated by the end of this fiscal quarter,” adds Donahoe. “We will provide as much information as we can and will be as transparent as possible about the goals and objectives throughout this time.”
Donahoe acknowledges change is difficult for many people, but it is imperative that USPS continue its evolution as a forward-thinking, fast-acting company capable of providing quality products and services for customers, and a welcoming, diverse, professional workplace.