CORE BUSINESS STRATEGIES DEFINED
In an open letter to all employees on his first official day in office, PMG Pat Donahoe defines core business strategies that will guide the organization to become “a profitable, nimble Postal Service that competes for customers and has a well-defined and valued role in an increasingly digital world.”
Donahoe says the strategies will drive significant change in the organization in the coming days, weeks and months. “We are not going to stray from our core business function — mail and package delivery — but we are going to revitalize the way we approach the marketplace,” he states in the letter.
The core strategies, which will be more fully detailed as specific initiatives are announced, include:
* Strengthening the business to consumer channel
* Improving the customer experience
* Competing for package business; and
* Becoming a leaner, faster and smarter organization.
“We have to be more than an available, low-cost delivery resource,” Donahoe explains. “We have to win customers and find ways of complementing and adding value to the evolving nature of the way people communicate and conduct business.”
Thanking employees for “the great job you do every day,” Donahoe says he is “incredibly honored and humbled” to be the 73rd PMG and that he will maintain his commitment to frequent, open communications throughout the Postal Service.
“We are at the beginning of a new chapter in the history of our organization, and we will all help write it,” says Donahoe. “Your good ideas, your engagement, and relentless dedication ensure we will make great strides as we create tomorrow’s Postal Service together.
Click here to read the PMG’s full letter
source: USPS News Link