This report presents the results of our self-initiated audit reviewing the use of Carrier Sequence Barcode Sorter (CSBCS) machines (Project Number 09XG026DR000) in the Mid-Carolinas Customer Service District (district). Our objective was to evaluate the business case for continuing to use CSBCS machines located in associate offices in the district. This audit addresses financial and operational risk. See Appendix A for additional information about this audit.
Although a business case exists for continued use of CSBCS machines in some associate offices in the district, we concluded they can reduce 10 machines. While the district previously reduced the number of CSBCS machines by 11 during the audit, it had not yet fully evaluated moving more letter mail to the delivery barcode sorters (DBCS) in the plants. See Appendix B for a detailed analysis of this topic.
We estimate the district could reduce mail processing and maintenance workhours, and save more than $3 million as a result of eliminating 10 CSBCS machines. See Appendix C for our monetary impact calculation.
We recommend the district manager, Mid-Carolinas Customer Service District:
1. Reduce 10 carrier sequence barcode sorters at selected associate offices as well as the associated workhours.
2. Evaluate mail processing operations on a recurring basis to identify further opportunities for cost savings and greater mail processing efficiencies.
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