USPS To Launch Nationwide Program To Track Revenue Performance Of Window Clerks

From the National League of Postmasters: 

 Postal Service meeting on POVs and a pilot program that is slated to go nationwide soon – the SSA Revenue Goals System.

Postal Service representatives met yesterday with leaders of Napus and the League. While the stated purpose of the meeting was to discuss the liability of Postmasters and other postal employees while using their privately owned vehicles (POVs) to conduct postal business, part of the meeting was used to discuss a pilot program that will be pushed out to the field soon.


The discussion which centered around the use of POV was lively and touched upon the different scenarios in which Postmasters and others might be in the situation where the use of a POV may be possible and how employees would be covered by insurance in the event of an accident. Part of the discussion dealt with the differences in insurance from state to state and company to company. Though no agreement was reached in the meeting, through the healthy exchange of ideas, a couple of courses of action were decided upon. The League is optimistic that something good will come from this meeting regarding the use of POVs.


Postal Headquarters representatives briefed the Postmaster organizations on a pilot program that is slated to go nationwide soon. Called the SSA Revenue Goals System, the process will track the retail performance of Sales and Service Associates (SSAs) at offices on the POS system. The system will generate a daily report on the retail performance that will be made available to Postmasters and supervisors. In turn, Postmasters and supervisors will be able to share the information with the SSAs during morning huddles to let them know where they stand as far as helping their post office or station reach retail revenue goals. According to Postal Headquarters, the pilot has shown that the SSAs like the system as it engages them in the day-to-day operation of their offices. The APWU apparently has supported the efforts. The greatest concern to the Postmaster organizations was the additional workload to an often already overloaded Postmaster or supervisor. We were assured that the input was minimal, but the return should be large. Time will tell how effective the program will be.