PMG Potter and USPS Executives Focus On 2008

October 18, 2007 by
Filed under: postal, postal managers, usps 

USPS Linkextra

PMG Jack Potter met with more than 700 USPS executives this week in Dallas to recognize FY 2007 performances and to prepare for the challenges of FY 2008. The recap included milestone achievements in operations — Capital Metro and Western Areas earned 97 percent overnight EXFC scores, Western Area surpassed the 85 percent delivery point sequence (DPS) goal with an 87 percent DPS performance for the year and the Northeast Area was recognized as the leader in finishing below their total operating expense plan. Nationally, record levels of two- and three-day service were achieved.

But it was the Postal Act of 2006 and the opportunities it will provide USPS in the competitive marketplace that dominated the discussion.

“We must have aggressive growth to be profitable and we have to change to compete in the marketplace,” said Potter, on the new strategic direction USPS will take. “We have to drive innovation and leverage intelligent technology, be accountable at a higher standard and use knowledge to our customers’ advantage — and add new value to the mail to ensure we deliver for future generations.”

To help achieve that, all executives attended breakout sessions focusing on three topics — efficiency, culture and growth. Specifically, they looked at how to increase efficiency, how to engage employees to help us become more service driven, customer-oriented and profitable, and identifying the biggest opportunities to grow existing customer spending and generate new sources of revenue.

More than 2,000 suggestions were electronically transmitted to a “command center” where the Executive Committee sorted the ideas by themes and identified 10 areas of opportunity for each topic — as well as constraints that might prevent us from succeeding.

In a follow-up session, attendees voted for the top three opportunities from each topic. The results will provide the focus for USPS efforts during FY 2008:

To engage employees, we must shift from an internal focus to a customer focus, compensate to incent performance and improve communications by having simpler daily messaging.

To increase efficiency, the top vote-getters were managing sick leave and overtime, better utilizing transportation and maximizing use of non-career employees.

To drive growth, attendees recommended maximizing our competitive pricing flexibility, becoming the last mile of delivery for competitors and owning — that’s right, owning — parcel returns.

The next morning, Deputy PMG Pat Donahoe, Chief Human Resource Officer Tony Vegliante, Chief Marketing Officer Anita Bizzotto, Chief Financial Officer Glen Walker and Senior Vice President Intelligent Mail and Address Quality Tom Day each reported on how USPS performed in 2007 and what our 2008 goals will be, incorporating the ideas from the breakout sessions.

Comments

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  1. B on Thu, 18th Oct 2007 9:09 pm
  2. i thought they were already trying to maximize non-career employees, isn’t that what those multi-billion dollar casual in lieu of settlements resulted from? he he lol

  3. B on Thu, 18th Oct 2007 9:11 pm
  4. they also resolved to make Aerosmith’s song “dream on” to be the postal theme song for 2008 by unanimous vote! ha ha lol I wonder if postal “management” listed themselves as one of the top constraints to keep them from succeeding? lol

  5. ha,ha,ha on Fri, 19th Oct 2007 2:12 am
  6. never had voe craft there did they?no real input ..just make po worse..

  7. Anonymous on Fri, 19th Oct 2007 10:56 am
  8. FERS employees will continue to burn sick leave since there is no incentive to bank it, unlike CSRS employees. Maybe they should focus on getting Congress to address that discrepancy.

  9. Anonymous on Fri, 19th Oct 2007 2:36 pm
  10. Recognize this, Jack!

  11. jim calahan on Fri, 19th Oct 2007 4:46 pm
  12. get eid of the lazy postmasters and you would save millions!!

  13. Tom M. on Fri, 19th Oct 2007 5:50 pm
  14. “PMG Jack Potter met with more than 700 USPS executives this week in Dallas to recognize FY 2007 performances and to prepare for the challenges of FY 2008.”

    700 sounds like a large number of people at executive level. Having all of them at Dallas seems costly as opposed to teleconferencing.

  15. Snidley Whiplash on Fri, 19th Oct 2007 6:56 pm
  16. Lose multi-million dollar arbitrations and EEOs
    + Lower customer service standards by rolling back collection times in violation of the POM
    + Contract out services because they don’t know how to manage them
    + Continue to serve alcohol despite the specific recommendations of the OIG (let’s all do our “Jaffercize”)
    = PCES success and big bonuses!

  17. ronco on Sat, 20th Oct 2007 1:07 pm
  18. management will try anything except holding themselves accountable

  19. Paul Carlin on Sat, 20th Oct 2007 7:56 pm
  20. Let’s do the math kids~

    700 x $130,000 avg per year (that’s w/o benefits mind you) = $91 million / 2080 hours (no they don’t work those, unless you count green fee time, but that’s what their paid for)=
    $43,750 / hour * 24 hours (3 days) =
    $1.05 million in salaries

    Plus 3 nights stay at $145 per night (w meals & per diem – btw that’s way under the actual cost folks) * 700 =
    $101,500

    Plus airfare for 95% of them – 665 * $250 =
    $166,250

    Plus the other postal fart catchers and substantial contracted support and facility costs =
    $1 million

    Grand total = $2.3 million

    For $2.3 million you could buy a management team for a year who were actually educated and trained to properly manage.

  21. B on Sat, 20th Oct 2007 9:21 pm
  22. amen brothers!!!!!!!!!!! thats what i m talkn bout

  23. StewSue on Thu, 1st Nov 2007 5:53 pm
  24. Paul Carlin,

    You leave me breathless with your math…please email it to some government watchdog group…it is priceless…no pun intended.

  25. MVO on Thu, 1st Nov 2007 7:21 pm
  26. max leave granted = 3 days SL. When will you idiots learn? You would have lost me for 1 day , now its 3 days. Dumbasses

  27. B on Thu, 1st Nov 2007 10:50 pm
  28. ok guys calm down let’s not get management thinkin toooooo hard about new strategies to scr*w us……….lol

  29. Anonymous on Fri, 16th Nov 2007 1:55 pm
  30. You all can stay but Im leaving this dump.

  31. Toady the Frog on Sun, 18th Nov 2007 6:14 am
  32. For an encore, the fabulous 700 grabbed Mr. Potter by the hips and did the cha-cha around the auditorium. Laughing their asses off until it was time to clock out.