USPS Deployment of Automated Postal Centers Put On Hold

July 11, 2007 by
Filed under: automation, postal 

USPS to study why some APCs not performing well

Postal Service is delaying the second stage of installing automated postal centers in lobbies.

Spokesman Gerry McKiernan confirmed the delay Wednesday, saying the agency is studying why some of its already installed automated centers did not perform up to expectations.

About 2,500 automated postal centers have been located in post offices across the country. The centers allow customers to weigh letters and parcels, select the type of service needed and print out postage, using credit cards to pay.

A June report from the agency’s inspector general said that as many as half of the installed centers were not meeting minimum expectations.

McKiernan said of the 2,500 installed, 514 centers were not meeting expectations for various reasons.

As a result, he said, deployment of further centers is being delayed while the problem ones are being assessed. The agency also cited cost considerations in the delay.

McKiernan said that 145 of the underperforming centers are being relocated to other offices. In the other cases, officials are trying to determine if customers just don’t want to use the machines or need assistance getting started with them.

In some cases lobby directors are being put into service to help people begin using the automated centers.

An inspector general’s report had warned that installing the planned 3,000 phase two centers could end up causing a loss of $115 million over seven years, rather than the anticipated $243 million in income.

source: Associated Press

Related: USPS OIG Report -Deployment Strategy of Automated Postal Centers

              What can the Automated Postal centers (APCs) do?


No Comments on USPS Deployment of Automated Postal Centers Put On Hold

  1. Wendy on Fri, 13th Jul 2007 6:05 am
  2. Good Try USPS , but customers want to be
    assisted by a person not a machine.
    Time to scrap this plan and staff the windows.

  3. Anonymous on Fri, 13th Jul 2007 10:46 am
  4. The biggest problem with these is that they don’t accept cash or change.

  5. bob on Tue, 17th Jul 2007 4:31 am
  6. I’ve seen customers stand longer in the APC line in this office than in line for a window clerk

  7. freeeek on Wed, 5th Sep 2007 5:06 pm
  8. APC are not as simple as ATM. The only place they would make money is in a 24-7 operation. Most people like the window clerks even if we parrot safety and upsell messages.

  9. whoneedsthem on Sat, 20th Oct 2007 5:36 pm
  10. Like ATM’S were a great idea, 24/7 acesss to your money in cash form. Also you could drop off a paycheck too. However I dont mail that much and when I do I gotta talk to a clerk cause it goes faster then plodding thru some damm windows based machine. So go ahead put in the expensive toys and get rid of the clerks and piss off people even more. There is always the UPS store which does not have a machine and has a very polite clerk owner and no layers and layters of management in the way